The business continuity manager coordinates the business continuity management program of the organization and the operational crisis manager coordinates all operational operations during the crisis. At the end of he training program the participant is qualified to become a business continuity manager and an operational crisis manager during crises or disasters.
The training program of business continuity manager / crisis manager consists of four parts: Business Continuity Management, Crisis Management, Crisis Communication and After Care.
In the first part Business Continuity Management we address the question what your organization can do to develop and implement business continuity management: what instruments do you need and how do you stay on track and achieve your objectives.
In the second part Crisis Management we address the question what you can do to organize your crisis management organization: what is necessary to build your network, such as the Government, insurance companies suppliers and customers.
In the third part Crisis Communication we address the question what can you do to organize your crisis communication team: what is necessary to communicate well with your employees, shareholders and the public.
In the fourth part After Care we address the question what you can do to organize the recovery phase and especially what you should do when your organization has been confronted with serious injured employees or even worse tragic deaths.
Theory and practice
This course has been carefully balanced between theory and practice, thus keeping our participants highly motivated. Specific case studies help the participant to understand and master the skills necessary to be effective in the hot seat as well as in daily routine.
The study effort is 176 hours, spread over 92 contact hours (13 days) and 84 hours of home study.
The training program is certified. Participants who pass the examination receive a certificate.
The examination consists of a written test of multiple choice questions, an oral test, where the participants present and defend their integrated plans as well as a practical test, where the participants must cooperate in a crisis management team and solve a scenario in a limited time period.
The level of this course is comparable with higher education: a college level.
On request, a curriculum can be sent.
Number of participants
The minimum number of participants is 10 and the maximum number is 15.